DECA Human Resources Management Practice Exam

What role does technology play in providing self-service options for employees?

1. It decreases employee engagement

2. It facilitates easier access to information

3. It reduces the need for training

4. It limits employee choices

The correct answer is: It facilitates easier access to information

Technology plays a significant role in providing self-service options for employees, primarily by facilitating easier access to information. This ease of access empowers employees to manage various HR-related tasks independently, such as updating personal information, accessing pay stubs, and enrolling in benefits plans, without needing to go through HR personnel for every inquiry or task. The ability to utilize self-service platforms allows employees to obtain the information they need quickly and at their convenience, which can lead to increased satisfaction and engagement. When employees have direct access to essential information and resources, it fosters a sense of autonomy and control over their work-related needs, positively impacting their overall experience within the organization. In contrast, the other choices present misconceptions about the effects of technology on employee self-service capabilities. While some might think that technology reduces the need for training, it actually often requires employees to learn how to use new systems effectively. Additionally, the idea that technology decreases engagement or limits choices does not align with the reality that self-service options are designed to enhance the user experience by making information more readily available and accessible.