DECA Human Resources Management Practice Exam

Which self-service technology provides employees with immediate access to their work-related needs?

1. Training Videos

2. Employee Kiosks

3. Monthly Newsletters

4. Company Meetings

The correct answer is: Employee Kiosks

Employee kiosks are a form of self-service technology specifically designed to allow employees to access work-related information whenever they need it, significantly enhancing convenience and efficiency. These kiosks can provide a range of services, such as accessing payroll information, benefits enrollment, or employee self-service options for HR inquiries. Their immediate availability caters to employees seeking quick solutions without needing to wait for a response from HR personnel, thereby streamlining many processes and improving employee satisfaction. In contrast, training videos, while beneficial for skill development, do not specifically cater to immediate work-related needs in the same way that kiosks do. Monthly newsletters are typically used for communication and updates but do not offer immediate access to information or services. Company meetings, while important for discussion and engagement, do not provide the same level of immediate, self-service access that kiosks offer. Thus, employee kiosks stand out as the best choice due to their direct and efficient support of employee needs.